returns and Warranties

Standard Returns

S.I.N. 360 accepts returns of eligible, non-defective products within 30 days of delivery. Software and capital equipment are not eligible for return. Returned products must be new, unused, and in their original, unopened packaging with all seals intact. Implant system products must have at least one year of shelf life remaining as of the date we receive them.

To start a return, submit a Return Form. Include the product number(s) and lot number(s) for each item(+), pack items securely, and ship them using a trackable method to:

S.I.N. 360, Attn: Returns, 8312 South Hardy Drive, Suite #108, Tempe, AZ 85284

Please allow up to 7 business days after we receive your return for processing. A restocking fee of 10% applies to returns of non-S.I.N. implant system products, to cover inspection and repackaging; this fee is waived when the item arrives damaged or defective, or when we shipped it in error. Return shipping is the customer's responsibility unless the return is the result of our error. This restocking fee never applies to warranty replacements — see Manufacturer Warranty below.

S.I.N. implant system products carry the manufacturer's warranty:

• Dental implants are covered by a lifetime warranty against manufacturing defects, deformities, breakage, or irregularities.
• Prosthetic and implant-related components are covered by a 5-year warranty against manufacturing defects.

This warranty covers replacement of the product only. It does not cover the cost of treatment, professional fees, or damages arising from use of the product, and it does not apply to products that were improperly used, damaged by a third party, used other than in accordance with the product's instructions for use, or that failed due to clinical technique.

To be eligible, the product must have been purchased directly from S.I.N. 360 or an authorized distributor; selected for a patient with an appropriate clinical indication; used only after obtaining the patient's informed, signed consent; and used in accordance with the product's labeling, including any listed contraindications.

To submit a warranty claim:

1. Complete an original Product Evaluation Form for each affected product.
2. Attach implant radiographs showing the affected product — see Protecting Patient Information below before you send anything.
3. Sign the form's declaration confirming the information provided is accurate and complete.
4. Submit the completed form and radiographs.

We aim to complete our evaluation within 30 days of receiving a complete Product Evaluation Form. If we confirm the failure was due to a manufacturing defect, we will replace the product with an identical item at no charge. Incomplete submissions — including forms missing information, or forms submitted without radiographs — may delay or prevent processing.

S.I.N. 360 investigates every report of a product malfunction, patient injury, or other adverse event involving our products, and reports them to the manufacturer and to FDA where required under applicable medical device reporting regulations.

Protecting Patient Information

Please remove or redact patient names, dates of birth, and any other identifying information from radiographs and forms before submitting them to S.I.N. 360, consistent with your practice's obligations under HIPAA and applicable state privacy law.

Contact

Returns & Warranty Support — (866) 507-9315 · returns@sin360.us

Learn More

https://www.sinimplantsystem.com/lifetime-warranty/